France Excellence SARL markets the Astre d'Orient brand of perfumery and beauty products in France and abroad. It also publishes the Website www.astredorient.paris and offers sales to non-professional, and therefore private, Customers.
The sale of Products online on the Website is subject to these General Terms and Conditions of Sale, including the Legal Notices detailed below, as well as applicable laws and/or regulations.
The Website www.astredorient.paris is published by France Excellence SARL, with a capital of €135,000, registered in the Paris Trade and Companies Register under number B 348 534 553, whose registered office is at 20 rue Labelonye 78400 Chatou France. VAT NUMBER EN 28 348 534 553. Contact: +33 (0) 1 30 15 40 40 / firstname.lastname@example.org.
The editing director of the Website is Mr Bashar NASRI and the company France Excellence SARL. Contact: +33 (0) 1 30 15 40 40 / email@example.com
The www.astredorient.paris Website is hosted by: OVH SAS, whose registered office is located at 2 rue Kellermann - 59100 Roubaix - France, registered in the Lille Métropole Trade and Companies Register under number 424 761 419 00045.
"General Terms and Conditions" and "GTC" refer to these General Terms and Conditions of Sale applicable to Users of the Website as part of a Product purchase.
"Website" refers to Astre d'Orient' e-commerce website, accessible by Internet connection at the following addresses: www.astredorient.paris; www.astredorient.com; www.kawkabalcharq.com; www.kawkabalcharq.paris; www.kawkabalsharq.com; www.kawkabalsharq.paris ; www.www.kawkabelsharq.paris.
"Party(ies)" refers specifically or collectively to: the User(s); the Customer(s); Astre d'Orient.
"User(s)" refers specifically to the Internet user(s) who browse, view and use the Website.
"Customer(s)" refers specifically to the user(s) purchasing a Product for personal use on the Website for delivery in metropolitan France or Monaco.
"Seller", "Astre d'Orient" or "The Publisher" collectively refer to the Astre d'Orient brand and the company France Excellence.
"Products" refers to the perfumery and beauty products of the Astre d'Orient brand as well as any other perfumery and beauty products offered for sale on the Website.
These GTC apply, without restriction or reservation, to all sales concluded by the Company with Customers who declare that they have full legal capacity and wish to acquire the Products offered for sale by the Seller on the Website.
In particular, they specify the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers.
These General Terms and Conditions, which may be revised at any time, apply to all sales of the Seller's products and services, the additional information existing on any other document, prospectus or catalogue having only an indicative value.
Any order of a Product offered on the Website requires the consultation and express acceptance of these General Terms and Conditions of Sale, without this acceptance being conditioned by a handwritten signature from the Customer. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, adopted for the application of Article 1316-4 of the Civil Code and relating to electronic signature, it is recalled that the validation of the order form as specified in Article 3 below constitutes an electronic signature which is accorded, between the Parties, the same value as a handwritten signature and constitutes proof of the entirety of the order and the enforceability of the sums due in execution of the said order.
The Seller reserves the right to modify the Website, its content and these GTCs at any time and without notice, including to propose changes or modifications to the Product offer and the conditions of sale of the latter. Any new version of the GTCs will be posted on the Website and it is the Customer's responsibility to read them. It is therefore recommended that the User refer before any navigation to the latest version of the GTCs which is accessible at all times on the Website.
The online version on the Website shall prevail over any other version of these General Terms and Conditions, with the exception of changes made after an order has been placed in accordance with ordinary law. In the event of disagreement with the GTCs, the User may not use the sales functions of the site.
These GTC exclusively govern the relationship between the Company and its Internet Customers, and therefore excludes sales made at Astre d'Orient distributors and mail order sales.
The Seller presents on the Website the Products as well as detailed descriptions contained in the Product sheets, offering the Customer the possibility to know the essential characteristics of the Products he/she wishes to purchase before the final order is placed, in accordance with the provisions of Article L 111-1 of the Consumer Code.
The Seller will make every effort to ensure that the colour and design of the Products whose photos are displayed on the Website are as faithful as possible to the original Products.
Nevertheless, the photographs and graphics appearing on the Website as well as the presentation of the Products are given only as an indication and cannot constitute a contractual commitment of the company guaranteeing a perfect similarity between the ordered product and the represented product. The lists of ingredients that make up the Products are regularly updated. Before using a Product, the Customer must read the list of ingredients on its packaging, in order to ensure that the ingredients are suitable for his/her personal use, especially if the Customer has any allergies.
The Products are provided at the rates in force appearing on the Website at the time the order is registered by the Seller.
For France and the Union European Union, prices are expressed in Euros and include VAT. Prices are subject to French VAT and any change in the legal rate of this VAT will be reflected in the price of the Products presented on the Website, on the date stipulated by the relevant implementing decree.
For orders placed on the Website for delivery outside France or the European Union, prices are expressed in Euros and do not include VAT. The Customer is the importer of the product(s) in question: this means that, for all products shipped to destinations outside the European Union and French Overseas Departments and Territories, the displayed price on the website and the invoice is free of tax. The Product(s) may be subject to any local taxes, customs duties, import taxes or state taxes in force at the time of delivery. These duties and taxes are not the responsibility of the Seller. They are the full responsibility of the Customer, in terms of both declarations and payments to the competent authorities or agencies in his/her country. The Seller advises the Customer to find out this information from the authorities in his/her country.
The rates take into account any discounts that may be granted by the Seller on the Website.
These rates are firm and non-revisable during their period of validity, which is 24 hours from their publication on the Website, the Seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include the costs of processing, shipping, transport and delivery, which are invoiced separately, under the conditions indicated on the Website and calculated before placing the order.
An invoice is issued by the Seller and delivered to the Customer upon delivery of the Products ordered.
The Products offered for sale by the Seller are those that appear on the Website on the day the Customer consults the Website and within the limits of available stocks.
In the event of the unavailability of the Product ordered by the Customer, the Seller shall inform the Customer as soon as possible by e-mail and may offer the Customer a Product of equivalent quality and price. In case of refusal, the order will be automatically cancelled, and no bank debit will be made.
By browsing the Website, the Customer has the opportunity to freely review the various Products offered for sale on the day that he/she is consulting the Website. The contractual information is presented in French and is confirmed at the latest at the time of the validation of the order by the Customer. Product offers are valid for as long as they remain on the Website, within the limits of available stocks. The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail and after the Seller has received payment in full.
It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately. Any order placed on the Website constitutes the establishment of a contract concluded remotely between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom the Seller is in dispute relating to the payment of a previous order.
To order one of these Products, the Customer will click on the icon placed for this purpose and appearing next to each Product photo. At any time during navigation, the Customer can check the Products chosen (nature, quantity, etc...) under the "My basket" heading.
At any time during the order process, namely until the actual payment of the order under the conditions provided for in article 3.2 below, the Customer may return to this order to complete, modify or cancel it.
Once the selection of the Products has been completed, the Customer will be invited by a new web page to provide his/her contact details by completing the form provided.
Once the form is completed, an order summary will include all the information relating to this order, namely the nature, quantity and price of the Products, the total amount of the order including delivery costs, the Customer's contact details, the delivery address and the billing address.
After having reviewed the status of his/her order, the Customer will be invited:
- Either to click on the "Order" button to proceed to the payment of the order,
- Or to click on the "My basket" button to modify the order and/or personal details.
By clicking on the "Order" button during the ordering process, the Customer must firstly read these General Terms and Conditions of Sale and, secondly, tick a box alongside the message "I have read and accept these General Terms and Conditions of Sale". The Customer must then proceed to the payment of his/her order. The data recorded on the Website by the Seller constitute proof of the transactions concluded between the Seller and the Customer.
The payment of the order is made on the Internet and must be concomitant with it, according to the instructions given for this purpose during the validation of the order. Payment shall be made in euros and exclusively by bank card (CB, Visa, Mastercard).
The Seller uses a secure payment tool, Mercanet Paiement, provided by BNP PARISBAS, whose registered office is located at 16, boulevard des Italiens 75009 Paris, France, registered in the Paris Trade and Companies Register under number 662 042 449 (TVA FR76662042449) and guarantees the Customer that it never has access to confidential information relating to the means of payment used by the latter to pay his/her order.
In order to proceed to payment, the Customer will be asked to provide the bank card number, the expiry date of the card and, if applicable, a visual cryptogram. The Customer's bank details are requested for each order, and only the bank chosen by the Seller to carry out the financial transaction remains in possession of the confidential information submitted. To this end, the Customer guarantees the Seller that he/she has the necessary authorization to use the payment method chosen when the order is validated. If payment is refused by the bank, the order will automatically be cancelled and the Customer notified. When making payment, the Customer’s bank details are coded on his/her device and then transferred in an unintelligible form to the only servers capable of deciphering the information. The authorizations and data are then verified by his/her bank to avoid any misuse or fraud.
Once payment has been made for an order, a printable and recordable summary of the Customer's order is displayed, including the order details.
The order will only be considered firm and final when the Seller’s confirmation is sent to the Customer. The Seller reserves the right to refuse any order or delivery in the event of a dispute with the Customer, including following the Customer's failure to comply with the obligations entered into under these General Terms and Conditions of Sale (in particular in the event of a payment incident) without prejudice to any damages that the Seller may request.
Once the payment of the order has been made by the Customer, the Seller shall send confirmation as soon as possible by e-mail.
This order confirmation email sent by the Seller will include the following information:
• the number and summary of the order,
• the total amount of the order,
• shipping costs,
• confirmation of payment,
• the terms and conditions for exercising the right of withdrawal in accordance with Articles L 221-18 et seq. of the Consumer Code,
• the terms and conditions relating to the delivery of the Product(s) ordered (including in particular the delivery time).
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
Except in special cases, or the unavailability of one or more Products, the Products ordered will be delivered in a single delivery.
Astre d'Orient offers free delivery for all purchases over 200 euros, regardless of the shipping destination. When free delivery applies, the shipping costs will be marked as free on the final payment page.
The Seller retains ownership of the Products until full payment of the order price (including shipping costs).
If the Products ordered have not been delivered within the specified period, or within 30 days if no period is indicated, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the written request of the Customer under the conditions provided for in Articles L 216- 2, L 216-3, L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him/her at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.
Owing to the nature of the Products, deliveries to certain countries may undergo delays or be held at customs. If your Product is returned to us, the sum paid will be returned to you within fourteen days following the return of your order. We apologize in advance, should this be the case with your order.
Orders are processed and shipped in one to two working days.
Orders are prepared from Monday to Friday, with the exception of public holidays.
Orders placed after midday on Friday, or on Saturday or Sunday, will be processed on Monday.
Orders placed after midday will be processed the following day.
Delivery fees are automatically calculated when your order is placed, in accordance with the destination entered.
Orders are sent out from Monday to Friday, with the exception of public holidays.
Shipping times may vary, in accordance with the destination given. For further information on approximate delivery times to your country, please consult our information on delivery times and costs in the footer.
The delivery times given are purely indicative and do not give rise to damages or the right to compensation. Astre d'Orient is not responsible for strikes, adverse weather conditions or any other emergencies that may cause deliveries to be delayed. Products shall be delivered to the address indicated by the Customer when placing the order.
In order to guarantee the timely delivery of your order, all our packages are sent by the “Chronopost tracked/signed for” service to the address given by the Customer when placing the order, which must be easily accessible for the carrier.
A signature is required for delivery to take place. Your delivery can be tracked using the reference number on the Chronopost website. If nobody is present to receive the delivery, notification of failed delivery will be sent to you by email, allowing the intended recipient to request a second delivery attempt at a more convenient time.
In metropolitan France (not including French Overseas Departments and Territories), the package will be delivered before 1 p.m. on the day after your order is shipped.
If the delivery time initially indicated has passed and you have still not receive a failed delivery notification, you can consult the tracking service using the reference number sent to you by email or contact our customer service team at firstname.lastname@example.org.
For any information concerning delivery to a country not mentioned, please contact our customer service team at email@example.com.
Each delivery is deemed to have been made as soon as the carrier makes the products available to the Customer, as evidenced by the control system used by the said carrier.
It is the Customer's responsibility to verify immediately upon receipt of the Products the conformity and integrity of the shipped Products.
The signature without reserve will serve as acceptance of the package and Astre d'Orient cannot be held responsible for any damage incurred during shipment.
Without prejudice to the time limits available to the Customer under his/her right of withdrawal as specified in Article 6 below, it is the responsibility of the recipient to check the shipment on arrival and to lodge with the carrier any reservations and claims that appear justified in the event of delay, broken or missing items.
The Customer must make complete and precise reservations in accordance with Article L 133-3 of the French Commercial Code. Any reservation must be confirmed by registered letter with acknowledgement of receipt to the carrier within three (3) days of receipt.
Any such reservation must also be notified to the Seller whose details appear on the Website within the same time limit and in the same form. A copy of the claim to the carrier must be attached.
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from the receipt of the Product to exercise his/her right of withdrawal from the Seller, without having to justify reasons or pay any penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within fourteen (14) days following the notification to the Seller of the Customer's withdrawal decision.
Returns must be made in their original state, sealed and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.
Products that have been used, damaged, soiled or are incomplete will not be taken back.
The Customer may exercise his/her right of withdrawal using the model withdrawal form available in the appendix to these GTCs, or any other unambiguous statement expressing his/her intention to withdraw.
In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the Product(s) purchased and the delivery costs are refunded; the return costs are at the expense of the Customer.
The exchange (subject to availability) or refund will be made within fourteen (14) days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
In accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal may not be exercised for contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The Seller warrants that the Products are in accordance with their intended use and do not have any defects or hidden defects that may render them unfit for their normal use.
The Products supplied by the Seller are entitled to benefit ipso jure and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions:
• of the legal guarantee of conformity, for Products that are apparently defective, damaged or do not correspond to the order;
• of the legal guarantee against hidden defects resulting from a defect in material, design or manufacturing affecting the delivered products and rendering them unfit for use, under the conditions and in accordance with the procedures defined in Appendix 1 to these GTCs.
In order to assert his/her rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of thirty (30) days from the delivery of the Products or the existence of hidden defects within a maximum period of thirty (30) days from their discovery.
The Seller will offer a replacement or refund, or will repair, products under warranty that are found to be non-compliant or defective. Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of supporting documents.
As a consequence of the legal guarantee of hidden defects, taking into account the nature of the Products sold on the Website, the Customer may choose to request from the Seller a partial or total refund of the price of the Product and delivery costs on the basis of the total price invoiced, depending on whether he/she decides to keep the product or not.
Refunds for Products found to be non-compliant or defective will be made as soon as possible and no later than thirty (30) days following the Seller's discovery of the lack of conformity or hidden defect. The refund will be made by crediting the Customer's bank account or by bank cheque sent to the Customer.
The Seller's liability shall not be engaged in the following cases:
• non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check;
• in the event of misuse, professional use, negligence or lack of maintenance on the part of the Customer, such as normal wear and tear of the Product, accidents or force majeure. The Seller's warranty is, in any event, limited to the replacement or refund of non-conforming or defective Products.
To exercise one of the legal guarantees, Astre d'Orient invites the Customer to contact its customer service via the means indicated in article 13 of these GTCs.
The transfer of ownership of our Products is suspended until full payment of the price of the Products by the Customer, principal and other charges, even if payment terms are granted. Any clause to the contrary, in particular inserted in the general terms and conditions of purchase, shall be deemed unwritten, in accordance with Article L 624-16 of the French Commercial Code.
By express agreement, the Seller may not exercise the rights it holds under this retention of title clause, for any of its claims, on all its products in the Customer's possession, the latter being conventionally presumed to be those unpaid. The Seller reserves the right to take back or claim its products as compensation for all unpaid invoices, without prejudice to its right to cancel ongoing sales.
Regardless of the date of transfer of ownership of the Products, the transfer of the related risks of loss and deterioration will only take place when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk.
However, any risk of loss of or damage to the goods shall be transferred to the Customer a when the latter, or a third party designated by him/her and other than the carrier proposed by the trader, takes physical possession of the goods.
The Website and all the elements that make up it, such as the domain name, any trademark, logo, software, tree structure, database, graphic charter, design, illustration, animation, image, text, are protected by intellectual property rights.
Astre d'Orient is the exclusive owner of the intellectual property rights relating to the Website and all the elements that go to make it up, with the exception of photographs, videos and other media from partners and suppliers themselves. Any unauthorized, complete or partial copy, reproduction, representation, adaptation, alteration, modification, distribution, extraction or reuse, repeated or systematic, including for private purposes, of all or part of the Website, by any means whatsoever, constitutes an infringement. The reproduction of all or part of this site on any medium whatsoever is strictly prohibited without the express permission of the Publisher.
No license or right other than that of consulting the Website is granted to any person with respect to intellectual property rights. The reproduction of documents on the Website is authorized for information purposes only, for personal and private use. Any reproduction or use of copies made for other purposes is expressly prohibited if not expressly authorized by Astre d'Orient
Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property right relating to any element of the site, which remains the exclusive property of Astre d'Orient.
The User is prohibited from entering data on the Website that would modify or be likely to modify its content or appearance.
The Products offered comply with current French legislation. The Seller declines all responsibility in the event of non-compliance with the legislation of the country where the products will be shipped and their contents delivered. It is the Customer's responsibility to check with the local authorities concerned for any restrictions on the import or use of the products he/she intends to order.
The Seller is not liable for any breach of its obligations as defined herein due to the occurrence of elements having the nature of force majeure, as usually retained by case law.
In addition, expressly, the following are considered as cases of force majeure: total or partial strikes, internal or external to the company, lockouts, severe bad weather, epidemics, blockage of means of transport or supply, for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, total or partial blockage of energy sources, particularly oil, or means of telecommunication whose cause is beyond the control of the parties.
Without prejudice to the provisions of the preceding paragraphs, the Seller's liability under these General Terms and Conditions of Sale may not exceed an amount equivalent to the total amount of the sums paid or payable during the transaction giving rise to such liability, whatever the cause or form of the action concerned.
The Seller may in no event be held liable for any indirect or immaterial damage, such as loss of income, customers, damage to image, etc.
The provision of personal information collected in the context of distance selling is mandatory. This information is necessary for the processing of the delivery of orders as well as for the preparation of invoices. Failure to provide this information will result in the automatic rejection of the order.
The Customer will be able to track the progress of his/her order on the Website, by connecting to his/her customer account.
For any information or questions regarding the Products or the order, Customer Service is available:
• By telephone: +33 (0) 1 30 15 40 40 Monday to Friday from 9:30 a.m. to midday and from 2 p.m. to 6 p.m. (Paris time)
• By email: firstname.lastname@example.org
• By mail: FRANCE EXCELLENCE Customer Service, 20 rue Labélonye 78400 Chatou, FRANCE
In accordance with article 1316 of the French Civil Code, the Customer declares that the information delivered by him/her to the Seller by electronic means is authentic between the parties as long as no contradictory authenticated and signed written document is produced that would call the information into question.
Elements such as the time of receipt or issue as well as the quality of the data received will be given priority as they appear on the Seller's computer systems unless the Customer provides written proof to the contrary.
The scope of proof of the information provided by the Seller's computer systems is the equivalent to that granted to an original, within the meaning of a handwritten paper document.
If any of the clauses of these General Terms and Conditions of Sale should be declared void or unenforceable for any reason whatsoever, the other clauses shall nevertheless remain in force and the parties shall approach each other to adopt, in good faith, the necessary amendments, so that each of them finds itself in an economic situation comparable to that which would have resulted from the application of the clause that is void.
The fact that the Seller does not at any given time invoke any of the clauses of these GTCs shall not constitute a waiver of the right to invoke these same clauses at a later date.
These GTCs and the related use are subject to French substantive law.
These GTCs are written in French. In the event that they are translated into one or more foreign languages, the French text alone shall prevail in the event of a dispute.
Any dispute which may arise during their validity, interpretation or execution and which has not been settled amicably by the parties hereto shall be submitted to the courts at the Seller's registered office, notwithstanding the plurality of defendants, or a warranty claim, even for urgent or protective proceedings, in particular by way of summary proceedings or petition, unless otherwise provided or expressly agreed by the parties.
For any complaint, comment, report of illegal content or activities, the Customer may contact the Publisher at the following address: email@example.com, or by registered letter with acknowledgement of receipt sent to the publisher at the address specified in Article 1 of these GTCs.
In accordance with articles L.612-1 et seq. of the Consumer Code, in the event of a dispute arising in connection with an order or the delivery of products, the Customer has the right to have recourse free of charge (except any legal and expert fees) and before any legal action, to a Consumer Ombudsman with a view to amicably resolving a dispute between him/her and the Seller.
The Mediator may only be notified after a prior procedure carried out by the Customer with the Seller if no satisfactory response has been given to the written complaint he/she has previously sent to customer service by email to firstname.lastname@example.org or by post to France Excellence 20, rue Labelonye 78400 Chatou France, within one year of the date of the complaint, and provided that the same dispute has not already been submitted to a Court or to a Mediator.
The Customer and/or the Seller may resolve a dispute via the European Commission's Online Dispute Resolution (DLR) platform at the following address: https://webgate.ec.europa.eu/odr/. This platform allows one of the Parties to file an online appeal against the Other Party, who will be informed immediately. The two Parties may then jointly choose the out-of-court dispute resolution body to which the dispute will be referred by the RLL platform.
The Customer acknowledges having received, prior to placing his/her order and concluding the contract, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information listed in Article L 221-5 of the Consumer Code and in particular the following information:
- the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
- the price of the Products and related costs (delivery, for example);
- in the absence of immediate performance of the contract, the date or period by which the Seller undertakes to deliver the Product;
- information relating to the identity of the Seller, its postal, telephone and electronic contact details, and its activities, if not apparent from the context,
- information on legal and contractual guarantees and their implementation;
- the functionalities of digital content and, where applicable, its interoperability;
- the possibility of using conventional mediation in the event of a dispute;
- information relating to the right of withdrawal (existence, conditions, time limit, modalities for exercising this right and standard withdrawal form), costs of returning the Products, termination modalities and other important contractual conditions;
- the accepted means of payment;
- The fact that a natural or legal person placing an order on the website www.astredorient.paris implies full acceptance of these General Terms and Conditions of Sale and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, to rely on any contradictory document, which would not be enforceable against the Seller.
The Seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He/she shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him/her by the contract or has been carried out under his/her responsibility.
The property is in conformity with the contract:
• If it is specific to the use usually expected of a similar good and, if applicable:
• if it corresponds to the description given by the Seller and has the qualities that the latter has presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect in view of the public statements made by the Seller, the producer or his/her representative, in particular in advertising or labelling
• Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted.
The action resulting from the lack of conformity shall be barred after two years from the date of delivery of the goods.
When the buyer requests from the Seller, during the course of the commercial warranty granted to him/her when acquiring or repairing movable property, a refurbishment covered by the warranty, any period of immobilization of at least seven days shall be added to the remaining term of the warranty.
This period shall run from the date of the buyer's request for intervention or the date on which the goods in question are made available for repair, if such availability is subsequent to the request for intervention.
The Seller is bound by the warranty for hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he/she had known them.
The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the Seller may be relieved of apparent defects or lack of conformity.
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on the Website except in the case of exclusions or limitations to the exercise of the right of withdrawal under the applicable General Terms and Conditions of Sale.
FRANCE EXCELLENCE SARL - Customer Service
20 rue Labélonye 78400 Chatou France
Telephone: +33 (0) 1 30 15 40 40 40
I hereby notify my withdrawal from the contract relating to the Order of the Products below:
- Date of the Order: ..................................................................................
- Order number: .......................................................................................
- Customer's name: .......................................................................................................
- Customer's address: ...................................................................................................
Customer's signature (only if a paper version of this form is submitted)